Faulty, damaged or wrong item? Contact us within 7 days of delivery on (03) 5382 5244 or [email protected], or fill in the form below. We’ll arrange a repair, replacement or refund, and we cover the return freight. Your rights under the Australian Consumer Law always apply.

Changed your mind? We’re happy to take back items within 30 days, as long as they’re unused and in the original packaging. Fill in the form below first. Change-of-mind return freight is paid by you, and we refund the item price once it’s back with us.

Can’t be returned for change of mind: items that have been used or fitted, cut-to-length items, products we’ve ordered in especially for you, and electrical items once the packaging is opened. Faulty items are always covered.

Returning in person? Bring the item and your order number to 60A Darlot Street, Horsham, Monday to Friday, 8:30 am to 5:30 pm.

Refunds go back to the payment method you used, usually within 5 business days of us receiving the item.